These Terms and Conditions are valid for Vetrica Health Plans taken out on or after 1 February 2024. Terms for plans taken out at earlier dates are available here.
Flea Free Guarantee
For dogs, cats, kittens and puppies, after 3 months of correct treatment, we guarantee that your pet will not have fleas or we fix it free. To qualify for this guarantee, all animals in the household (including occasional visitors) must be treated with products purchased directly from us, and you must follow the instructions on their use. Animals that enrol onto the plan that are noted to have fleas may require additional treatments that are not included in the cost of the Plan.
This guarantee only covers the cost of any additional measures to rid your pet of fleas, and not the treatment of any other conditions that may be secondary to the presence of fleas.
General conditions
Your pet is only covered under the Plan if you pay the fee. In the event of any scheduled payment remaining outstanding for more than 28 days, the full remaining balance will become due immediately, and any additional benefits normally available under the plan will cease. An administration charge of £12.00 will also be payable.
If your pet is not treated for fleas or worms as instructed by us, additional fees will be charged for any extra treatments that may be required. We will send you a reminder by text message when the health checks and vaccinations are due, but cannot be held responsible if these reminders are lost due to technological failures.
We will not refund any money in respect of preventative treatments or vaccinations that your pet is entitled to under the Plan, but which you have not taken, deliberately or otherwise, within 12 months of enrolling on the Plan.
The Plan will cease in the event of the death of your pet. Please contact us as soon as is convenient so that we can arrange to stop any future reminders being sent.
In the event of your pet’s death before you have been supplied with what the Plan covers (as defined below), we will ask you to pay 60% of the full cost of the Plan. This is to cover the cost of goods and services already supplied. In the event that there has been an overpayment, the balance will be refunded to you on request. In the event of an underpayment, we will ask you to continue monthly payments until the balance has been paid.
What the Dog Health Plan Covers.
- Booster vaccinations against the following diseases¹:
- Distemper
- Hepatitis (Canine adenovirus)
- Leptospirosis (L. canicola and L. icterohaemorrhagiae)
- Parvovirus.
- Parainfluenza virus
- Flea and tick prevention using monthly medication with Simparica Trio*.
- Monthly worming treatment with Simparica Trio* to cover the following worms:
- Roundworm
- Toxocara canis
- Toxascaris leonina
- Hookworm
- Ancylostoma caninum
- Uncinaria stenocephala
- Lungworm
- Angiostrongylus vasorum
- Roundworm
- A health examination by a veterinary nurse six months after the vaccination.
What the Puppy Health Plan Covers.
- Vaccinations against the following diseases¹:
- Distemper
- Hepatitis (Canine adenovirus)
- Leptospirosis (L. canicola and L. icterohaemorrhagiae)
- Parvovirus.
- Parainfluenza virus
- Flea and tick prevention using monthly medication with Simparica Trio*.
- Monthly worming treatment with Simparica Trio* to cover the following worms:
- Roundworm
- Toxocara canis
- Toxascaris leonina
- Hookworm
- Ancylostoma caninum
- Uncinaria stenocephala
- Lungworm
- Angiostrongylus vasorum
- Roundworm
- A health examination by a veterinary nurse six months after the vaccination.
What the Cat Health Plan Covers.
- Booster vaccinations against the following diseases¹:
- Cat flu (Feline herpesvirus, feline calicivirus).
- Infectious enteritis (Feline panleucopaenia virus).
- Feline leukaemia virus.
- Flea prevention by Program injection*, at 6 monthly intervals, or selamectin* by monthly application.
- Four worming treatments using Milprazon* per year to cover the following worms:
- Roundworm
- Toxocara cati
- Tapeworm
- Diplydium caninum
- Taenia spp.
- Echinococcus multilocularis
- Hookworm
- Ancylostoma tubaeforme
- Roundworm
What the Kitten Health Plan Covers.
- Vaccinations against the following diseases¹:
- Cat flu (Feline herpesvirus, feline calicivirus).
- Infectious enteritis (Feline panleucopaenia virus).
- Feline Leukaemia virus.
- Flea prevention by Program injection*, at 6 monthly intervals, or selamectin* by monthly application.
- Five worming treatments per year using Milprazon* to cover the following worms:
- Roundworm
- Toxocara cati
- Tapeworm
- Diplydium caninum
- Taenia spp.
- Echinococcus multilocularis
- Hookworm
- Ancylostoma tubaeforme
- Roundworm
What is not included in the cost of the Plan.
- Any additional worming treatments that are required.
- Any additional flea or tick treatments that are required because of your failure to follow instructions or advice on treatment, or failure to treat all the animals of the household as instructed, whether resident or occasional visitors.
- The additional cost of any medication required because your dog's bodyweight is more than 60kg.
- The additional cost of any medication required because your cat's bodyweight is more than 8kg.
- Any other treatments or medications not specifically mentioned.
Additional Benefits
The plan also has the following additional benefits:
- 10% off general surgical fees²
- 20% off neuter surgery fees
- Microchip identification for your pet for only £11.50.
- 10% off all waiting room sales (excluding Hill's diets).
Health Plan Extra
The above terms, conditions and benefits all apply equally to the Vetrica Health Plan Extra (Dog, Puppy, Cat and Kitten).
In addition to the above benefits, the Vetrica Health Plan Extra also includes:
- 100% off the cost of examinations and advice (i.e. "Consultations")³
The Health Plan EXTRA automatically renews on an annual basis. We will write to you by email at least 30 days before your renewal date with the current fees, and new payment terms. If you no longer wish to have your pet enrolled on the Plan, please inform us before the expiry date of your current Plan.
All animals on the Health Plan EXTRA must be microchipped.
Animals must be below the age of 10 years on first enrollment.4
The Health Plan Extra is payable by 12 monthly instalments, the first payable on enrolment of the pet, and all following payments by monthly Direct Debit.
Vetrica Health Plans are not an insurance policy.
*We reserve the right to substitute an alternative product, for example in the case of supply issues, or to comply with government or other regulatory direction, or in the event of individual clinical circumstances.
¹We may have to exclude some of these conditions depending on the available vaccine supply.
²This covers the surgical element of any procedure only, and excludes, for example, the cost of any drugs used, tests, sedation and anaesthetic fees.
³For treatment at Vetrica only, and excludes the cost of treatment by another veterinary surgery, even if your pet was referred on our advice, or that surgery is providing emergency cover on our behalf.
4Until 1 February 2025, animals over the age of 10 years may transfer from an existing Vetrica Health Plan that was taken out on or before 31 January 2024, provided that that Health Plan was fully paid, and less than 12 calendar months have elapsed since the Plan was most recently renewed.
